Reservations made within 120 days or more prior to the excursion departure date:
· A deposit of 10% must be paid 10 days after date of request to confirm the reservation.
· 50% of excursion, 90 days prior to the excursion departure date.
· Balance of the total payment should be made 60 days prior to the excursion departure date.

Reservations made between 119 and 90 days prior to the excursion departure date:
· A deposit of 10% must be paid immediately to confirm the reservation.
· Balance of the total payment should be made 60 days prior to the excursion departure date.

Reservations made between 89 and 60 days prior to the excursion departure date:
· A deposit of 10% must be paid immediately to confirm the reservation.
· Balance of the total payment should be made 60 days prior to the excursion departure date.

Reservations made between 59 and 0 days prior to the excursion departure date:
· Total payment should be made immediately.

Cancellations and penalties:
· Cancellations made 120 days or more prior to the excursion departure date have no penalties.
· Cancellations made between 119 and 60 days prior to the excursion departure date have a USD $200 per passenger service charge.
· Cancellations made between 59 and 26 days prior to the excursion departure date, 50% of the total excursion rate will be forfeited.
· Cancellations made between 25 and 0 days prior to the excursion departure date, 100% of the total excursion rate will be forfeited.
· Cancellations for medical reasons or due to death of an immediate family member, received 59-30 days prior to the excursion departure date, will have 50 % of reimbursement and will require the presentation of a medical certificate.
· Cancellations for medical reasons or due to death of an immediate family member received between 29-0 days prior to the excursion departure date, 100% of the total excursion rate will be forfeited.

KAPAWI. does not accept changes in the excursion reservation date or passenger’s names. In case the group change the excursion reservation, we will consider it as a new reservation. In other words, we will cancel the first reservation and the group will be subject to all the applicable penalties.

NOTE: All reservations of groups have status "RQ" (request) until reception of the required deposit when the reservation(s) will be changed to a "KK" (confirmed) status.

If the travel agent does not send the total payment to our office or our bank account on the date imposed by our office, KAPAWI is entitled to cancel the reservation, and will not be held responsible for the cancellation towards the passengers.

PAYMENT PROCEDURES

Bank Name:
Pacifico
P. Ycaza 200 y Pedro Carbo
GUAYAQUIL - ECUADOR
Phone: (593 4) 2566010
Fax: (593 4) 2566-010 Ext: 2285

Account Name:
Complejo Ecoturístico Kapawi S.A
Edificio Reina Victoria Oficina 1
Foch E7-38 y Reina Victoria
QUITO - ECUADOR
Phone: (593 2) 6009333
Fax: (593 2) 6009334

Account # 503474-4
Swift Code: paciecega100

As soon as the payment is confirmed, please e-mail us at ventas@kapawi.com and contabilidad@kapawi.com the following information:

• The amount that you paid converted in US Dollars
• Group name, number of persons traveling in your party, date of the excursion and booking code.

IMPORTANT:

Please make sure that all money transfer and bank charges are covered by you and we receive full credit of the total amount requested in US Dollars.

It is important that you let us know when you send us the payment so that we can track that at our end. Let us know your daytime phone number for contacting purpose.

GROUPS OR TOUR LEADER DISCOUNT
The discount for Tour Leader or gratuity for groups will be applied in double occupancy, the discounts apply to the excursion rate only, as follows:
· Groups of 0-8 passengers, the Tour Leader will be granted with 25% discount of the excursion value.
· Groups of 9-14 passengers, the Tour Leader will be granted with 50% discount of the excursion value.
· Groups of 15 or more passengers, the Tour Leader will be granted with 100% discount of the excursion value.
Tour leader occupancy in passengers cabin is subject to the excursion availability, otherwise will be accommodated on Tour leader cabins.

Note: This discount will not be applied for the transportation rate.